Question 1

What regions do you ship to, and are there any additional costs?

Accepted Answer

We ship to all countries within the European Union, as well as Switzerland and the United Kingdom. For customers outside these regions, please contact us before placing an order to discuss shipping options. Note that shipments to Switzerland and the UK may involve additional import costs due to EU regulations. Shipping costs are calculated automatically at checkout based on the package weight and destination.

Question 2

What is included in the delivery cost?

Accepted Answer

Our delivery cost includes secure packaging to protect your bonsai pot, insurance for added peace of mind, and shipping directly to your location.

Question 3

Is it possible to pick up my order directly from your location?

Accepted Answer

Yes, you can pick up your order directly from our location near Ljubljana, Slovenia. Simply inform us in advance, and we’ll arrange a convenient time for your visit and personal pickup.

Question 4

Which payment methods can you use?

Accepted Answer

You can pay with major debit and credit cards or PayPal. Both options are secure and available at checkout.

FAQ

What regions do you ship to, and are there any additional costs?

What is included in the delivery cost?

Is it possible to pick up my order directly from your location?

Which payment methods can you use?