FAQ

We ship to all countries within the European Union, as well as Switzerland and the United Kingdom. For customers outside these regions, please contact us before placing an order to discuss shipping options. Note that shipments to Switzerland and the UK may involve additional import costs due to EU regulations. Shipping costs are calculated automatically at checkout based on the package weight and destination.

Our delivery cost includes secure packaging to protect your bonsai pot, insurance for added peace of mind, and shipping directly to your location.

Yes, you can pick up your order directly from our location near Ljubljana, Slovenia. Simply inform us in advance, and we’ll arrange a convenient time for your visit and personal pickup.

We accept all major debit and credit cards, along with PayPal, ensuring secure and convenient payment options for your purchase.